National Service Hotline：0755-8326-5566
24/7 fast service response
Effectively shorten the maintenance cycle
Provide thorough and comprehensive
Pre sales and after-sales technical services
Bringing high-quality services to all parts of the world
Create greater value for customers
Stone is the first in the industry to establish a multi-level service system with a structure of "National Customer Service Center Provincial Maintenance Center Authorized Service Center" that covers a wide range, has a reasonable layout, and is close to users. Our service tenet is to put users at the center and create a good service experience and value for them.
We have established a multi-level service system in the industry that covers the world, has a reasonable layout, and is close to customers by serving global users, accumulating rich experience, and understanding market demand. Our goal is to provide customers with professional, focused, and efficient services that are rich in content and responsive 24/7.
Stone Overseas Brand Service, based in China, promotes the global brand overseas, and creates a reasonable and effective global after-sales service network support and layout.
Stone uses the Shenzhen headquarters overseas service center as a platform and a professional R&D team as after-sales support, forming a three-level overseas after-sales service response system with local regional service stations, Shenzhen headquarters overseas service centers, and professional R&D teams as after-sales support, ensuring the timeliness and satisfaction of overseas brand after-sales services.
According to the contract agreement, our company provides free normal warranty for all products and equipment provided within the agreement. Outside the warranty period, if Party A requests an extension of warranty or equipment damage, our company will actively cooperate and provide paid services to Party A at the most favorable price.
Provide 7 * 24-hour telephone support services and on-site support services. Telephone response: arrange repairs within 1 hour. On site response: arrive at the site within 6 hours in provincial capital cities, municipalities directly under the central government, and areas with repair centers; The prefecture level city will arrive at the scene within 24 hours. Other areas will arrive on site within 48 hours. In particularly remote areas, try to arrive at the user's site in the shortest possible time to solve problems.
All the equipment provided for this project, except for the generator system and monitoring system which are purchased by us, are produced and supplied by the original factory of Kesida, and the corresponding after-sales service is directly provided by the manufacturer.
During the warranty period, our company is responsible for bearing the corresponding maintenance labor/spare parts costs
In response to the special environment of some high-altitude areas and coastal high humidity and high salt areas in Myanmar, our company will increase the density of inspection/service follow-up. If necessary, our company can provide corresponding support for the early deepening or subsequent equipment factory inspection, training, etc. of the project.
