Shenzhen Stone Electric Co., Ltd.

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Service Process

流程说明：

1. 产品在使用过程中出现故障或者用户在调试产品参数时遇到疑问，用户可拨打英威腾服务热线（4007009997）或者区域服务热线寻求服务；

2. 客户报修时需提供以下信息：现场联系人姓名、联系方式、机器型号、编号、故障现象；

3. 英威腾服务工程师接到客户故障报修电话之后，通过电话沟通指导用户并给予故障排除方案；

4. 在电话沟通未解决问题的情况下，视故障机情况安排工程师供上门服务或通知客户寄到指定维修点进行维修；

5. 无论通过哪种方式服务，最终目标都是帮助客户解决问题才算服务完成。

400-700-9997-1

全国400热线，主受理渠道
7*24小时，周一至周日
0755-86312612

全国传真，辅助渠道
5*8小时，周一至周五8:30-18:00
400@invt.com.cn

服务邮箱，辅助渠道
5*8小时，周一至周五8:30-18:00

About STONE: Corporate Introduction; Corporate Culture; Brand Interpretation; Company News; Contact Us

Products: Frequency Inverter(VFD); Special UPS; Servo System; Energy Storage System; Other customizations

Solutions: Industrial Internet of Things; Industrial Robot; Electronic Equipment Manufactu; Machine Tools; Textile Machine; Packaging Machine; HVAC; Food Processing Machinery; Rubber Plastic Machinery; Construction Machinery; Intelligent Building (Elevator; Mining Machine; Government and Public Utilitie; Telecom Operation; Solar Power Generation; Metallurgy; Building Materials; Municipal Administration; Harbor; Chemical Industry; Petrochemical Industry; Electric Power; New Energy Automobile; Rail Transit

Service and Support: Service Introduction; Service Network; Self-service; Value-added Service

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