Asian Power Devices
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Frequency Inverter(VFD)
General inverter
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Special UPS
Online UPS
Back-up UPS
Modular UPS
Stone battery
Custom program
Servo System
Servo driver
Servo motor
Robot parts
Energy Storage System
Storage inverter
lithium battery
EMS
Energy storage accessories
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Solutions
Industrial Internet of Things
Industrial Robot
Electronic Equipment Manufactu
Machine Tools
Textile Machine
Packaging Machine
HVAC
Food Processing Machinery
Rubber Plastic Machinery
Construction Machinery
Intelligent Building (Elevator
Mining Machine
Government and Public Utilitie
Telecom Operation
Solar Power Generation
Metallurgy
Building Materials
Municipal Administration
Harbor
Chemical Industry
Petrochemical Industry
Electric Power
New Energy Automobile
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STONE Members
Asian Power Devices Inc.
Shenzhen SoyanPower New Energy Co.,Ltd.
Senergy Technology (Shenzhen) Co., Ltd
English
中文
Service and Support
Service Introduction
6A Service
Service Process
Service Network
Overseas Service Network
Domestic Service Network
Self-service
FAQ
Data Download
Value-added Service
Product
support
Current location:
Home
Service and Support
6A Service
6A Service
愿景
提供业内最优服务
定位
立足于市场 ——技术价值的传播者【将公司产品或系统的应用技术、性能在客户处最大化的发挥,符合客户实际使用需要】
立足于公司 ——产品改善的推进者【将产品的市场表现信息反馈到公司技术资源部门,推动产品制造品质、设计品质的改善,提高客户对产品的满意度】
目标
提供让客户体验到方便、被重视、安全、专业、体贴、值得信赖的服务
品牌
6A服务 —— 将同客户接触的6个关键时刻,服务做到极致,即为A级水平的服务
用户体验式服务管理
方便
24小时热线开通,传真、邮箱、QQ、网点电话等多渠道受理客户问题,首问负责制;
重视
1小时内响应客户,同客户正面出具问题解决方案和计划;
安全
遍布国内省市的网点和联保中心,24小时内快速到达客户现场,服务快速保障;
专业
1、快速解决现场问题、专业客户应对、严谨处理流程;
2、为客户培训产品维修、维护、操作知识 ;
体贴
72小时内回访客户,关怀客户感受,确保产品正常使用;
信赖
出具产品问题专业分析报告,杜绝现场隐患,提供服务保障;
About STONE
Corporate Introduction
Corporate Culture
Brand Interpretation
Company News
Contact Us
Products
Frequency Inverter(VFD)
Special UPS
Servo System
Energy Storage System
Other customizations
Solutions
Industrial Internet of Things
Industrial Robot
Electronic Equipment Manufactu
Machine Tools
Textile Machine
Packaging Machine
HVAC
Food Processing Machinery
Rubber Plastic Machinery
Construction Machinery
Intelligent Building (Elevator
Mining Machine
Government and Public Utilitie
Telecom Operation
Solar Power Generation
Metallurgy
Building Materials
Municipal Administration
Harbor
Chemical Industry
Petrochemical Industry
Electric Power
New Energy Automobile
Rail Transit
Service and Support
Service Introduction
Service Network
Self-service
Value-added Service
National Service Hotline
Authorization channel partner validation
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